It’s the little things that make all the difference.
We’re available around the clock, so if you’re discussing travel plans in the middle of a dinner party you can give us a call and we’ll answer. 24 hours a day, 7 days a week you can plan your holiday with an Advisor based in Australia.
We will pre-empt issues (flight delays, ash clouds etc) and do our best on your behalf to find a solution.
Like to read whilst on holidays? We will loan you a Kindle ebook reader filled with books, or even better, for qualified clients, an ipad, free of charge.
And we know it’s a big claim but we think our Advisors are the best in the business. Why? For many reasons but here are a few…
- Most of them have worked in travel for over 20 years (some even over 35 years!)
- Between us all we’ve travelled to most countries in the world several times over
- We have continual training on hotels, destinations, airlines so that we know the latest and greatest to make your holiday simply amazing.
Why use us and not the internet?
We are constantly asked why anyone would use a travel agent in the age of the internet. For starters, it’s so much easier for you. We’re a ‘one stop shop’ that will save you hours of time researching and comparing; we always ensure you get the best value for your money. Plus, you’ll see the difference in the service and the hospitality that you enjoy on your trip. We put ourselves in your shoes so if we are not confident we won’t sell it to you.
We know which hotels that might look nice on screen but should be avoided, we will only recommend airlines that will give you a safe and comfortable flight, and with over 30 years in the industry our destinational knowledge is hard to beat. And that’s not to mention we keep you abreast of all those other little bits and pieces which the internet didn’t tell you about. With indepth knowledge from years of experience we are here to suggest, advise and help you plan your trip from end to end.
We can transform your holiday into an out-of-the-ordinary experience. Click here to find out about Concierge Touch, our collection of luxury services for premium leisure and VIP clients. We invite you to try the Concierge Traveller difference.
We asked our clients why they booked with us and this is what they said.
‘professional consulting - can provide options - can recommend places - I prefer paying a fare to someone, who made my booking instead a booking engine’
‘I’m a professional in my field and I would like a professional to help my with my travels/bookings etc.’
‘Confidence in the total package’
‘Personalised service with somebody who knows you and your situation’
‘An agency offers a lot more security and support. Especially when it comes to flights, which you do not want to make a mistake on, as mixed up flight arrangement can be quite costly. Offers the ability to ask more detailed questions and make adjustments if necessary. Also offers excellent support in the case of any emergencies, or possible unexpected issues/delays.’
‘Because is easier… Sometimes it is more difficult to find the best prices on the internet..’
‘Knowledge and Experience which saves my time’
